Bank Success Story: A Leading UK Bank and Qyrus Partnership

About/Overview
The following is a case study about a regulated, leading UK bank and its partnership with Qyrus. A leader in innovative financial solutions, this bank serves an affluent community and offers multiple competitive savings accounts and lifestyle services.

Qyrus, on the other hand, is a scalable, one-stop-shop SaaS testing platform for all digital applications with innovative AI solutions. Its capabilities help enhance testing operations and overall quality.

The bank’s stellar services, along with what Qyrus offers, allow for a successful strategic partnership. This case study explores the partnership between the two. The challenges, the successes, the awards, and the quest for betterment. Another section has highlighted the use of AI in banking applications.

Challenges in the Banking Sector: Like every industry, the banking sector too has challenges. These challenges significantly affect bank agility and growth. Some of these are highlighted below, followed by a section that explores how Qyrus has helped the bank navigate these issues.

Traditional methods, such as Selenium Java for web testing and XCode for mobile testing, are known to pose significant challenges. These challenges have led to longer scripting and debugging periods.

Traditional methods, which banks usually use and generally require much manual effort, lack comprehensive test coverage. This limitation prevents the bank from maintaining consistent quality assurance across platforms.

In order to help the bank with these problems, Qyrus’ capabilities seemed an excellent addition.

Life with Qyrus
The following section highlights the bank’s collaboration with Qyrus and how it helped the institution achieve greater efficiency overall.

1. Reduction of Test execution times: Qyrus allows test execution at lightning speed. This was evidenced by the fact that using the service (Qyrus) significantly reduced test execution times for the bank. Processes that initially required 150 steps needed to take 2 hours and sometimes 2 days, now needed 9 minutes to execute.
2. Qyrus’ low code/no code approach simplified script creation and execution. The total training time needed was just a week, signifying ease of use. Qyrus’ clients gave the service glowing reviews, with comfort rated at an impressive 7/10. This further allowed broader coverage across banking applications, increasing defect detection and improving application quality.

Automated test scripts were executed for different areas, such as:

1. Mobility (iOS + Android OS: 88 scripts),
2. Components (iOS + Android OS: 160 scripts),
3. Web-Workflow Permissions (85 scripts),
4. Web – Lending/CS Ops (84 scripts),
5. Component – Lending (88 scripts)
6. BTL + Doc Upload (36 scripts).

3. Qyrus (linked with Slack to notify execution results) identified 28 defects in Release 17.0 and 7 defects in Release 17.1. The bank used Qyrus’ advanced reporting capabilities to help detect errors in the executions.

Achievements Through the Partnership: The progress with Qyrus has not gone unrewarded. The partnership has received recognition in the distinguished Transformation category of the 2023 ISG Paragon Awards™ EMEA. This award celebrated Quinnox’s innovative capabilities in driving the bank’s digital-first goals. The bank and Qyrus were also finalists in the ‘Functional Category’ in the ‘Best Test Automation Project. They were also recognized in the ‘Best Cultural Transformation’ category at the 2023 Digital Transformation Awards.

Future Aspirations
Even after the success of the partnership, Qyrus and the bank are not complacent. Together, they’re striving to achieve even greater things. Some of these are listed below:

1. Together, the bank and Qyrus are working towards creating reusable functions in the Component service. This will allow for mirroring Web service capabilities, enhancing the user experience.
2. New features for visual testing in Mobility and Component services are also being worked on to improve quality assurance.
3. A Slack Notification timer feature is being introduced across projects to improve team communication.
4. Qyrus integration with Jenkins improved the bank’s CI/CD pipelines and increased test coverage.

Overall Results and Outcomes
As mentioned above, the bank has achieved significant reductions in testing time and increased test case throughput. This has allowed for operational efficiencies and cost savings. This in turn has led to better financial planning and resource allocations, allowing for the better provision of financial services.

Given the AI wave, this study is incomplete without an analysis of Artificial Intelligence in Banking.

1. AI use via Qyrus’ testing solutions has improved the bank’s approach to quality assurance. These tools have enhanced the detection of defects and improved testing processes, allowing greater accuracy and efficiency.
2. AI-driven insights into the bank’s operations have allowed strategic decision-making and improved overall service delivery.

Conclusion
Innovative testing solutions help achieve a bank success story, and Qyrus’ success story is indeed a testament to that fact. It is simple to use, scalable to one’s testing needs, and implements smart features to help augment the testing process. It’s also entirely secure. A senior official from the bank praised the Quinnox team and Qyrus for being a ‘great addition’ to their original delivery features. He emphasized that within a few months, with the help of Qyrus, the bank was able to create an impressive test suite that consisted of complex scenarios across multiple platforms and channels. The fact that the partnership between the bank and Qyrus has been successful is evident from the numerous industry awards they have received. Together, they will continue redefining product experience benchmarks, a collaboration set to improve time-to-market features and the banking experience for customers. This is bound to help create the path for a wonderful feature in finance.

Authors

Qyrus